ASIC Pushes for Better Hardship Practices: What you can do to uplift your Hardship Processes?
ASIC’s latest investigation has found lenders are not doing enough to support customers facing hardship. In this article, we unpack ASIC’s key recommendations for lenders to improve their hardship processes and provide some practical tips to help implement these. Recommendations: Integrating hardship processes across all areas of the business Simplify the process for customers to […]